Help and Support

We're here to assist.

Whether you're enquiring about dispatches, deliveries and returns or need support with your account, we're here to help. You can find all the relevant information below.

Dispatch, Delivery and Returns 

Dispatch 

The cut off time for same day dispatch is 15:30. Order received after this time will be dispatched the next working day.

Delivery

Our delivery is a fast and reliable service, wherever you need it.

The efficient and timely handling of construction projects is becoming increasingly important as assignments grow in complexity. Efficient supply chain management is therefore gaining in significance. SFS has demonstrated its capabilities in this field in numerous trailblazing projects.

Our international presence guarantees the high availability of market-specific products as well as rapid, reliable service worldwide.

You also benefit from simple, efficient ordering, management and delivery processes through tailor made Business Solutions in the field of supply chain management.

• SFS can offer Next Day, and in most cases Next Day Premium (pre 12/10/9am) deliveries to the majority of the UK 
• We have carefully selected our carriers to ensure we offer excellent delivery service in our sector 
• For any specific delivery requirements, please contact our Customer Services Team and we'll ensure we find a solution

Returns

• Customer requested returns are subject to a standard 25% re-handling fee. SFS reserves the right adjust this figure at our discretion 
• All returned goods will be inspected upon their return to SFS to ensure they are fit for resale 
• Any goods returned in a poor condition may be refused credit 
• We cannot accept returns specific items 

Account Support

Here are some frequently asked questions regarding your account:

How do you login?

Please go to www.uk.sfs.com and click on the 'Login/Register' button at the top right of the screen. You will then be prompted to provide your username and password. If you have any difficulty logging in, please email us at: ukenquiries@sfs.com

Having issues?

Please email address ukenquiries@sfs.com who will then be bale to assist in resolving your issues.

I've logged in, are these my NET prices?

Yes, excluding VAT.

How do I see my pricing?

You will need to log in to see your specific pricing. You can Log in here.

Why can I not access ConnectSuite Tools?

To see our ConnectSuite Tools, you will need a trading or non-trading account. You can register for them here.

What is a trader account?

This is somebody that has gone through our credit approval process and, either, have a credit limit with us or pro-forma. Trader accounts can purchase products directly through our website as well as accessing our ConnectSuite Tools.

What is a non-trader account?

This has all the features of a trading account, just without the ability to purchase our products. If you would like to upgrade your account to a trading account, please get in touch today at: ukenquiries@sfs.com

Can my order be delivered to site?

Yes. You can have a different delivery address to the invoice address.

Will I have access to the same amount of technical information?

Yes. All resources are available from our old site that have been transferred to the new site. You can find anything from blogs, podcasts and case studies in our Resources.

Can I request a pull out test from site?

Yes.